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Terms and Conditions

The Future is Wild™ @ The Hillocks

Operated by The Hillocks Holdings Limited (“Company”, “we”, “us”, “our”)​

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Last updated: October 2026

1. About These Terms

These Terms and Conditions ("Terms") govern your booking and use of "The Future is Wild™ @ The Hillocks" (the "Experience"), including the guided Virtual Reality (VR) tour, self-guided Augmented Reality (AR) Safari, associated mobile application (the "App"), and the website at www.fiw.co.nz (the "Website"), each operated by The Hillocks Holdings Limited, a company incorporated in New Zealand ("Company", "we", "us", "our").

By purchasing a ticket, entering the site at 404 Glenorchy-Routeburn Road, Glenorchy, New Zealand ("Site"), or downloading or using the App, you ("Visitor", "you") agree to be bound by these Terms. If you are booking or attending on behalf of another person (including a minor), you confirm you have authority to accept these Terms on their behalf and that you will ensure their compliance with them.

2. Bookings, Tickets and Payment

  • Tickets may be purchased online via the Website, through authorised resellers and tour operators, or on-site subject to availability.

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  • All prices are in New Zealand dollars (NZD) and are inclusive of GST unless otherwise stated.

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  • A booking is confirmed only once full payment has been received and a confirmation has been issued.

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  • You are responsible for checking that your booking details (date, time, number of guests) are correct at the time of purchase.

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  • The Company reserves the right to amend pricing, session times, and availability at any time, provided that changes will not affect bookings already confirmed except as set out in these Terms.

3. Cancellations, Changes and Refunds

  • The Experience takes place partly outdoors and is subject to the Dart Valley’s weather conditions. We recommend checking conditions before travelling to the Site.

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  • Cancellations made by you more than 48 hours before your scheduled session are eligible for a full refund or transfer to another date, subject to availability.

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  • Cancellations made by you 48 hours or less before your scheduled session, or failure to arrive for a scheduled session ("no-show"), are non-refundable, except where required by the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

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  • If an Event Beyond Our Control prevents you from lawfully or safely travelling to the Site (for example, because of a government travel restriction or road closure), you reserve the right to transfer to another date within 12 months of the date of your schedule session. 

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  • If the Company is required to cancel, reschedule or is unable to deliver a scheduled session because of an Event Beyond Our Control, or for operational reasons such as technical failure of the VR/AR equipment, we will notify you as soon as reasonably practicable and offer you, at your election, either an alternative session date or a full refund of the price you paid for that session.

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  • Except as set out in this clause 3, we are not liable for any loss arising from an Event Beyond Our Control, to the
    extent permitted by law. Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

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  • "Event Beyond Our Control" means any event or circumstance outside our reasonable control, including: acts of God; extreme weather; flooding, landslips, slips, road closures or other events that prevent safe access to the Site; fire, earthquake or other natural disaster; epidemic, pandemic or public health emergency; and any law, order, 

4. Arrival, Access and Conduct

  • Please arrive at least 15 minutes before your scheduled departure time. Late arrivals may not be able to join their booked group and may be offered replacement session, subject to availability.

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  • Group sizes for the guided VR tour are limited (currently up to 15 guests per departure) to preserve the quality of the Experience.

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  • We may move visitors between guided groups or departure times on the same day as their scheduled session to manage group sizes or operational requirements. We will use reasonable efforts to keep visitors who booked together in the same group (and to keep any child with their accompanying adult). We will notify you of any change in departure time by the day before your scheduled session where practicable, or as soon as reasonably practicable otherwise. If the new departure time is not suitable, you may choose another available session or a full refund under clause 3.

 

  • The Company reserves the right to refuse entry, or to remove any person from the Site, who is behaving in a manner that is unsafe, disruptive, intoxicated, or otherwise inconsistent with these Terms, without refund.

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  • Visitors must follow the reasonable instructions of Company staff and guides at all times, including instructions relating to the use of VR/AR equipment, trail routes, and the AR Viewing Platform.

5. Health, Safety and Suitability

Please read this section carefully before booking.

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  • The guided tour includes the use of Virtual Reality headsets. VR experiences are not suitable for everyone. Do not use VR equipment if you have a history of epilepsy, seizures, or other conditions triggered by flashing lights or motion; are pregnant; have a heart condition; or have been advised by a medical professional to avoid such activities.

 

  • Some visitors may experience motion sickness, dizziness, or disorientation during or after VR use. If you feel unwell at any point, please alert your guide immediately.

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  • The Experience involves walking on natural, uneven, and occasionally steep or slippery outdoor terrain, in variable weather conditions. Please wear suitable footwear and clothing, and advise our team in advance of any mobility, sensory, or other access requirements so we can discuss suitability with you.

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  • The guided VR tour is not recommended for children under 10 years of age. Youth aged 16 and under must be accompanied by a participating adult (18 years old or older) at all times during the guided tour. The self-guided AR Safari is suitable for visitors of all ages. Youth under the age of 16 must be accompanied by a responsible adult. Evening and Dark Sky programming is open to visitors aged 16 and over. We reserve the right to refuse participation to any visitor who does not meet the applicable age or supervision requirements.

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  • Participation in the Experience, including use of VR/AR equipment, is at your own risk to the extent permitted by law. You should not participate if you have any doubt about your fitness to do so, and should seek your own medical advice if unsure. 

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  • You must not do or attempt to do anything that is unlawful, prohibited by applicable law, which we would consider inappropriate, or which might bring us or the Experience into disrepute. This includes:

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  1. anything that would constitute a breach of an individual's privacy or any other legal rights;

  2. using the Experience to defame, harass, threaten, menace or offend any person;

  3. using the Experience for unlawful purposes;

  4. interfering with any user of the Experience;

  5. tampering with or modifying the Experience or Site, or knowingly damaging or interfering with the Experience or Site;

  6. facilitating or assisting a third party to do any of the above acts.​

6. Intellectual Property

"The Future is Wild™" and associated names, logos, characters (including Sam and Samantha), and content are trademarks and/or copyright works owned or licensed by the Company and its licensors. All VR, AR, and audiovisual content forming part of the Experience is protected by copyright.
 

  • You may not record, reproduce, distribute, publicly perform, or create derivative works from any VR/AR content, footage, or other proprietary material experienced on-site or via the App, except as expressly permitted by us in writing.
     

  • Nothing in these Terms transfers any intellectual property rights to you.

7. Photography, Filming and Marketing

The Company, or its authorised representatives, may photograph or film visitors while on Site for promotional, marketing, and archival purposes. By attending the Experience, you consent to such use unless you notify our team on arrival that you do not wish to be photographed or filmed. Where practicable, we will accommodate such requests.

8. Third-Party Providers

​Where you book the Experience through a third party (including accommodation providers, tour operators, or travel agents), that third party’s own terms and conditions will also apply to your booking with them. The Company is not responsible for the acts, omissions, or services of independent third-party providers, including transport to and from the Site.

9. Website and App Use

  • You may use the Website and App only for their intended purpose of planning, booking, and enhancing your visit to the Experience.
     

  • You must not attempt to interfere with, reverse-engineer, or misuse the Website, App, or any associated systems.
     

  • Use of the App, including any account you create, is also subject to our Privacy Policy and any additional app store terms that apply.
     

  • You must not do or attempt to do anything that is unlawful, prohibited by applicable law, which we would consider inappropriate, or which might bring us or the Website into disrepute. This includes:
     

  1. anything that would constitute a breach of an individual's privacy or any other legal rights;

  2. using the App or Experience to defame, harass, threaten, menace or offend any person;

  3. using the Website or App for unlawful purposes;

  4. interfering with any user of the Website or App;

  5. tampering with or modifying the Website or App, knowingly transmitting viruses or other disabling features, or damaging or interfering with the Website or App, including using trojan horses, viruses or piracy or programming routines that may damage or interfere with the Website or App;

  6. attempting to interfere with, reverse-engineer, or misuse the Website, App, or any associated systems;

  7. using the Website or App to send unsolicited electronic messages;

  8. using data mining, robots, screen scraping or similar data gathering and extraction tools on the Website or App; or

  9. facilitating or assisting a third party to do any of the above acts.

10. Liability

To the maximum extent permitted by law, the Company excludes all liability for any loss or damage of any kind (including consequential loss, indirect loss, loss of profit, loss of benefit, loss of opportunity or loss of reputation) whether under statute, contract, equity, tort (including negligence), indemnity or otherwise, arising from your booking or attendance at the Experience, or your use of the Website or App. Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Personal belongings brought onto the Site are your own responsibility; the Company is not liable for loss or damage to personal property except where caused by our negligence.


You are liable for any loss or damage caused by you to property on the Site, including but not limited to VR headsets, controllers, equipment, and any other hardware or fixtures provided as part of the Experience, and you agree to reimburse the Company for the reasonable cost of repair or replacement of any such property damaged through your act, omission, or misuse.

11. Privacy

Our collection and use of your personal information is set out in our Privacy Policy, available at www.fiw.co.nz, which forms part of these Terms.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Experience, our legal obligations, or our operations. The version in effect at the time of your booking will apply to that booking. The current version will always be available on the Website.

13. Governing Law

These Terms are governed by the laws of New Zealand. Any dispute arising from these Terms or your visit to the Experience will be subject to the exclusive jurisdiction of the New Zealand courts.

14. Contact Us

The Hillocks Holdings Limited

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404 Glenorchy-Routeburn Road, PO Box 71, Glenorchy 9350, New Zealand

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Email: info@fiw.co.nz

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Website: www.fiw.co.nz

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