Privacy Policy
The Future is Wild™ @ The Hillocks
Operated by The Hillocks Holdings Limited (“Company”, “we”, “us”, “our”)
Last updated: August 2026
1. Introduction
The Hillocks Holdings Limited ("Company", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at www.fiw.co.nz (the "Website"), use our "FIW @ The Hillocks" mobile application (the "App"), book or attend "The Future is Wild™ @ The Hillocks" experience (the "Experience"), or otherwise interact with us.
This Policy is intended to comply with the Privacy Act 2020 (New Zealand). If you are located outside New Zealand, other privacy laws may also apply to you; please contact us if you have questions about how this Policy applies to you.
2. Information We Collect
The personal information we may collect includes:
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Booking and contact details: name, email address, phone number, and postal address when you make a booking, sign up for updates, or contact us.
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Payment information: payment card or billing details, processed securely by our third-party payment provider. We do not store full payment card details ourselves.
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Booking and visit information: session dates and times, number of guests, group composition, and any accessibility or health-related information you choose to share with us to help us plan a suitable visit.
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App and Website usage data: device type, operating system, IP address, pages viewed, features used, and approximate location data (where enabled), collected automatically through cookies and similar technologies.
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Photographs and video: images or footage captured on-site for marketing purposes, as described in our Terms and Conditions.
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Marketing preferences: your choices about receiving communications from us.
We only collect the personal information reasonably necessary for the purposes set out in this Policy.
3. How We Collect Information
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Directly from you, when you book a ticket, use the Website or App, contact us, or interact with us on-site.
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Automatically, through cookies, analytics tools, and similar technologies when you use the Website or App.
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From third parties, such as payment processors, accommodation and tour operator partners (where you book through them), and app store platforms.
4. How We Use Your Information
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To process and manage your booking and deliver the Experience.
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To communicate with you about your booking, including confirmations, changes, or cancellations.
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To operate and improve the Website and App, including troubleshooting and understanding how they are used.
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To send you marketing communications about the Experience and related offers, where you have consented (and you may opt out at any time).
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To ensure the health, safety, and wellbeing of visitors on-site.
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To meet our legal, accounting, and regulatory obligations.
5. Disclosure of Your Information
We do not sell your personal information. We may share personal information with:
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Service providers who support our operations, such as payment processors, IT hosting providers, email/marketing platforms, and customer support tools.
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Our App and content development partners, including Ministry XR Pte Ltd (Malaysia/Singapore) for AR/App/metaverse development and Burningfish Productions Ltd (New Zealand) for VR content, to the extent necessary to operate the App and Experience.
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Accommodation providers or tour operators, where relevant to a combined or third-party booking.
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Professional advisers, regulators, or law enforcement, where required by law or to protect our legal rights.
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A successor entity, in the event of a sale, merger, or reorganisation of our business.
6. Overseas Disclosure
Some of our service providers, including our App development partner Ministry XR Pte Ltd, are based outside New Zealand (Malaysia/Singapore). Where personal information is disclosed or stored overseas, we take reasonable steps to ensure it is protected to a standard comparable to the protections in the Privacy Act 2020, consistent with Information Privacy Principle 12.
7. Cookies and Analytics
Our Website and App use cookies and similar technologies to remember your preferences, understand how visitors use our services, and support marketing activities. You can control cookies through your browser or device settings; disabling cookies may affect some functionality of the Website or App.
8. Data Storage and Security
We take reasonable steps to protect personal information we hold from loss, unauthorised access, use, modification, or disclosure, using appropriate technical and organisational measures. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
9. Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (for example, for tax and accounting purposes).
10. Your Rights
Under the Privacy Act 2020, you have the right to access the personal information we hold about you and to request correction of that information. To make a request, please contact us using the details in Section 14. We will respond within the timeframes required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (www.privacy.org.nz).
11. Children’s Privacy
The Experience welcomes visitors of all ages, but bookings and App accounts are intended to be made by an adult on behalf of their group, including any children. We do not knowingly collect personal information directly from children without the involvement of a parent or guardian.
12. Marketing Communications
Where you have opted in to receive marketing communications from us, you may unsubscribe at any time using the link provided in our emails or by contacting us directly.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The current version will always be available on the Website and, where required, linked from the App store listing.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact:
The Hillocks Holdings Limited
404 Glenorchy-Routeburn Road, PO Box 71, Glenorchy 9350, New Zealand
Website: www.fiw.co.nz
You may also contact the New Zealand Office of the Privacy Commissioner at www.privacy.org.nz if you have an unresolved privacy concern.